Independent Spelthorne Group (ISG) have spoken to Virgin Media, who have confirmed that, if you find a damaged/defected VMo2 street cabinet:
– please take photo, if possible.
– then submit as much detail as possible including the what3words location and postcode to the below email address.
Once submitted you will receive a reference number which can be used if escalation is required.
(Email) nam@Virginmedia.co.uk
Please mark High Risk as urgent in the subject, to help Virgin deal with your issue fast.
(Telephone number) for EMERGENCY RESPONSE to High Risk
– 0333 000 5925 Option 3
Independent Spelthorne Group (ISG) 